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DANA deposit and withdrawal

DANA is one of the fastest payment rails on indosat. To deposit, log into your account, navigate to the cashier, and select DANA. Enter your desired amount — we support deposits from small amounts up to higher limits depending on your account status. Confirm the transaction in your DANA app; funds typically arrive within subject to verification. Withdrawals to DANA follow the same process: request a withdrawal, confirm your DANA account, and the funds are sent to your registered DANA wallet. Processing windows are typically 12–24 hours after verification. DANA transactions carry no fees from indosat; your DANA provider may apply standard charges. If a deposit does not arrive within subject to verification, check your DANA app to confirm the payment was sent. Contact our support team with your transaction ID if the issue persists.

OVO and GoPay usage

OVO and GoPay are popular e-wallet options for indosat members. Both require account binding during your first transaction. Log into indosat, select OVO or GoPay in the cashier, and follow the app prompts to authorize the connection. Once linked, future deposits are instant — simply confirm the amount and approve in your OVO or GoPay app. Withdrawals work similarly: request a withdrawal to your linked wallet, and funds arrive within 12–48 hours depending on verification status. Both services support a wide range of deposit amounts. If you change your phone number or OVO/GoPay account, update your linked payment method in indosat account settings before attempting a transaction. KYC verification may be required for larger withdrawals; our support team will notify you if additional steps are needed.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer a secure deposit method for indosat members. When you select a bank VA option in the cashier, we generate a unique account number for your transaction. Transfer funds from your personal bank account to this VA number; the deposit is credited to indosat within subject to verification of bank confirmation. Each VA is single-use for security; a new VA is generated for each deposit. Withdrawals to bank accounts process within 24–48 hours after verification. Your withdrawal is sent to the bank account registered with your indosat profile. If you need to change your withdrawal bank account, update it in account settings and verify the new account before requesting a withdrawal. Bank transfer fees may apply depending on your bank; indosat does not charge additional fees for VA deposits or withdrawals.

Fees, limits and verification

indosat does not charge deposit or withdrawal fees on standard transactions. Payment-method providers (DANA, OVO, GoPay, banks) may apply their own charges; review their terms. account preferences vary by account status and payment method — new accounts typically start with lower limits that increase after verification. Withdrawal limits are similarly tiered. KYC verification is required before your first withdrawal; upload a valid ID and confirm your email and phone number. Verification typically completes within subject to verification but may take up to 2 hours during peak periods. Once verified, you can deposit and withdraw freely within your account limits. If verification is delayed, contact our support team for assistance. Large withdrawals may trigger additional review; we notify you of any holds and typical resolution windows.

Resolving a stalled transaction

If a deposit does not arrive within the expected window, first check your payment-method app to confirm the transaction was sent successfully. If the payment shows as completed on your end but has not credited to indosat, note your transaction ID and contact our support team via live chat or ticket. Provide your account email, the payment method used, the amount, and the transaction ID. Our team investigates and typically resolves deposit issues within 24 hours. For withdrawals under review longer than 48 hours, escalate to support with your withdrawal request ID. We may request additional verification documents if your account or transaction triggers compliance checks. Once resolved, funds are credited or sent within the standard processing window. Keep your transaction IDs and payment-method receipts for reference when contacting support.