indosat Privacy Policy

This page describes what we collect when you use indosat and how we keep that data protected. We take your privacy seriously — we collect only the information we need to operate our platform, verify your identity, process your payments, and comply with local law. We do not sell your data to third parties, and we do not share it beyond what's necessary to deliver our service.

Our indosat platform operates across mobile (Android APK and iOS browser) and desktop. Regardless of how you access us, the same privacy principles apply. We encrypt sensitive data in transit and at rest. We limit access to your information to staff who need it to serve you. We retain your data only as long as necessary to fulfill our legal obligations and provide our service.

If you have questions about how we handle your data on indosat, or if you want to exercise your rights (access, correction, deletion), our support team can help. You can contact us via email or live chat, and we'll respond within a reasonable timeframe.

What we collect on indosat

We collect information in three categories: account data, transaction data, and usage data. When you register on indosat, we ask for your email address and a password. During identity verification, we collect your full name, date of birth, ID number, and a photo of your ID. We use this information to verify your identity, comply with anti-money-laundering regulations, and prevent fraud.

When you make a deposit or withdrawal on indosat, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer via e-wallet, mobile banking, local payment, online payment, e-wallet), the date, and the status. We retain this information to process your transactions, resolve disputes, and maintain financial records. We also collect usage data: which games you access, how long you play, which sports you follow (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and which esports markets (Mobile Legends, Free Fire, PUBG Mobile) you engage with. This helps us improve our indosat platform and tailor your experience.

How we use your data on indosat

We use your account data to authenticate you, manage your indosat account, and communicate with you about your account status. We use your transaction data to process deposits and withdrawals, detect fraud, and comply with financial regulations. We use your usage data to improve our platform, personalize your experience, and send you relevant notifications about new games, sports tournaments, or payment methods.

We may also use your data to comply with legal requests from authorities in jurisdictions where indosat operates. If we receive a court order or regulatory inquiry, we may disclose your information as required by law. We will notify you of such disclosures unless we're legally prohibited from doing so.

Third-party processors and data sharing

We work with third-party processors to deliver indosat. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and our banking partners) receive your transaction data to process deposits and withdrawals. Our hosting provider stores our servers and databases. Our email provider sends you account notifications. Our analytics provider helps us understand how players use indosat. None of these processors are permitted to use your data for their own purposes — they process it only on our behalf and under strict confidentiality agreements.

Our servers may sit outside your jurisdiction. If you're accessing indosat from Jakarta, Surabaya, Bandung, or Medan, your data may be processed and stored in other countries. By using indosat, you consent to this international data transfer. We apply the same security standards regardless of where your data is stored.

Cookies and tracking on indosat

We use cookies to keep you logged into indosat and to remember your preferences (language, notification settings, game history). These are essential cookies — without them, indosat wouldn't function. We also use analytics cookies to understand how players navigate our platform, which helps us improve the user experience. You can disable non-essential cookies in your browser settings, but essential cookies are required to use indosat.

Our indosat mobile app (Android APK and iOS browser) may also use local storage to cache your session and game data. This allows you to resume your session quickly if you close the app and reopen it later. You can clear this data from your device settings at any time.

Your rights regarding your data on indosat

You have the right to access your data on indosat. You can request a copy of all information we hold about you by contacting our support team. You have the right to correct inaccurate data — if your name or contact information is wrong, we'll update it. You have the right to request deletion of your data, subject to legal retention requirements. If we're required to keep your data for financial or regulatory reasons, we'll explain why we can't delete it.

You also have the right to object to certain uses of your data. For example, you can opt out of marketing emails or disable analytics cookies. You can manage these preferences in your indosat account settings or by contacting our support team. We'll honor your preferences within a reasonable timeframe.

Data retention and security on indosat

We retain your account data for as long as your indosat account is active, plus a reasonable period afterward to resolve disputes and comply with legal obligations. We typically retain transaction records for at least five years. We retain usage data for shorter periods — typically a few months — unless we need it for analytics or fraud prevention. Once the retention period expires, we delete or anonymize your data.

We protect your data with industry-standard encryption. All communication between your device and our indosat servers is encrypted using TLS (Transport Layer Security). Your password is hashed and salted so we never store it in plain text. We limit access to your data to indosat staff who need it to serve you. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

Changes to our indosat privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we'll notify you by email or by posting a notice on indosat. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact us about privacy on indosat

If you have questions about our privacy practices on indosat, or if you want to exercise your rights (access, correction, deletion, opt-out), please contact our support team. You can reach us via email or live chat through your indosat account. We'll respond to your request within a reasonable timeframe, typically within 10 business days. If you're not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Your privacy is fundamental to how we operate indosat. We collect only what we need, we protect it rigorously, and we respect your rights.